Nicci was great on how she communicated with me to get me to understand what was going on with my Soul.
I was impressed with the good communication, including follow-ups. Discussions regarding price, features, and delivery were always honest. The pricing was totally fair. I will return to purchase my next car. Curtis was my salesperson and can't be beat!
very professional strait forward to work with, kept up good communication threw out the ordeal. worked well with my rigorous schedule.
Easy to work with
The service was great. Nicci made sure my visit went smoothly and I was done with my visit in 2hrs instead of 3hrs (what was originally quoted to me).
We have purchased three cars from Lou Fusz Kia. Our experience with this dealership has been great. The sales people we have worked with were extremely helpful and friendly. Their service department is fantastic too. I highly recommend Lou Fusz
The Service was great, and it was fast. Everyone was great and friendly. The place was clean and sanitized.
Best car dealership and service in the St. Louis Metro area. Have been going there for sales and service for 25+ years!
Great dealership to work with. Josh is a terrific salesperson, and I was in and out in no time. Have purchased multiple cars, love Lou Fusz Kia!
Everyone I worked with were professional and friendly. I would recommend them to anyone looking for a vehicle.
Treated like family. Everyone seems to know my name and my car is always cleaner when finished than when I came in
My service was once again excellent. The service department resolved all of issues in a timely fashion. Zach from service was wonderful.
friendly and knowledgeable customer service. The technicians were quick. the customer lounge was clean and comfortable.
Great customer service. Started my scheduled service promptly and discussed all the available options beforehand. Addressed all my issues and helped me come up with a plan of what services would be needed at the next visit.
My experience was excellent! Everyone was informative, courteous and professional. Zack treated me with respect and dignity! I HIGHLY recommend Lou Fusz Kia to everyone
Senior Salesman, Ryan, was awesome with us. He made my husband and I’s experience painless and easy. Multiple other salesmen congratulated us on our new purchase and made sure we were being well taken care of. Complimentary soda was a nice touch!
The dealership was clean and a warm environment and my service agent name Nicci was good at her job plenty of refreshments.
Friendly and professional service while I wait. They were able to get me in ahead of schedule and complete the service on time.
Always an outstanding experience and great customer service - everyone is very accommodating and extremely helpful.
Always excellent service. Staff is professional site is always clean. Recommended service is always right on target
The staff at Lou Fusz are amazing. They explain what needs to be done and doesn't push repairs just to add costs. I would highly recommend bringing any vehicle to them.
KIA was able to get me in quickly to solve my problem before I needed to go on a road trip the next day.
Very efficient. Service done appropriately and usually in reasonable amount of time. Friendly and informed staff.
I was able to drive right up and get a same day service for a nail that was in my tire. Thanks to Zack he was able to get my car in for the team to patch my tire right on up!
Great polite and expedient service! Mike Cerva was great in sales. The service department has been very helpful.
The service advisor, Zach, was great! He wa get knowledgeable. Also, I love the price of repair.
Kevin and Service Dept. has always helped me for I know he will be honest and tell me what I need
Kirstie was exceptional to work with. She met me with compassion and understanding. She listened to my needs and worked hard to see that they were met!
Very nice buying experience, danielle was very responsive and knowledgeable. Car was very clean, full tank of gas
Very transparent and direct with communication, needs, and service. Price quote was very close to the actual charge, and waiting area was comfortable and very clean.
Professional and very friendly team. They also did a good job keeping me informed on the status of my car
We had some repairs done on my SUV. It was very quick and easy to get a rental through Lou Fusz Kia. We we’re told our vehicle was finished so we came up there to get it but it actually wasn’t done, they didn’t do a repair on something that they were supposed to. So we had to go back to the rental again. The second time was just as quick and easy.
The staff of the Service department are always great to work with. Always a big open waiting room with coffee and refreshment. Fast service and work done right always rate five stars.
We had an amazing experience with Lou Fusz Kia. The staff was so helpful! They showed us everything that our vehicle could do and even more. I would highly recommend them to anyone.
They were extremely helpful and did everything in a timely manner. I would definitely recommend them!
Curtis was our rep and he was excellent at finding a car that worked for us and fell within our budget. He was very friendly and did not put any negative pressure on us like we faced at other dealers. The rest of the staff we interacted with was just as friendly.
Friendly staff and timely service! Always a great experience and they even take care of our non-Kia vehicle.
I appreciate the customer service. But I have gone the last few times unable to get a car wash. But aside that its a satisfactory experience.
As always Zach and Nicci provide the best service. They are always on top of the repairs and always keep you notified of the progress.
Danelle our sales person was very friendly and so helpful! Everyone there was great. Will recommend anyone we know looking for a car to go here
Lou Fusz Kia has a great service team and department. That's why I keep coming back even when I could go somewhere closer to home.
Professional body work courteous service nice paint match to the original paint job to detail.
Went in for an oil change. I was helped immediately and everyone there was super friendly. I waited and had free coke while I was there 🙂
personalized customer service, agile and efficient. I recommend. Personalized customer service, agile and efficient. I recommend
From the salesman, Josh, to the service department, could not ask for better service. The service department was polite, knowledgeable and got me in and out in a timely matter.
This dealership is outstanding every time I come in for service. They greet me with a smile quickly and efficiently. They give me an accurate waiting time and come to get me personally when the work is done.
Curtis is a great salesperson! He stayed on top of my purchase once it was handed over to him.
I always get great service from this location and will keep coming back. Thanks Nikki!!!
Entire purchase process was seamless and quick, which was exactly what I was looking for.
Great service, I have had all good experiences. They have always been fast and efficient.
Was a great experience. During these times I feel that in order to be fair they have done the right thing and allowing the first customer to have the option to purchase. Specially since they are the only dealer within the state that is still selling at MSRP.
The staff is always very friendly and helpful. Their waiting area is clean and open.
Easy to book service appointments. Always on time with those appointments and space to wait in is very accommodating. Staff are friendly and helpful.
They were professional and knowledgeable with entire process. The car was clean and ready for us. They reviewed basic functions of car with us before we left
The store was clean and inviting. The staff was friendly and informative. We enjoy our new vehicle. It was spotless when we received it. Ryan was very friendly and pleasant to do business with.
Kevin is amazing to work with, he is courteous and friendly. He always lets me know what is best for my service.
So courteous! Easy to schedule appointments, easy to change if needed. Comfortable waiting area with plenty of room to social distance. TV, Wi-Fi, Coke machine for comfort.
service department does a fantastic job and even washes my car I can trust them
They are courteous, friendly, and eager to help you. Car is ready when or before the time they stated. All the Service Technicians are eager to help.
Fast and efficient service. Helpful staff. Spacious waiting room. Easy to schedule service. Happy overall.
Great experience with the sales team, Brian and Michael (Mike). Joe during the signing was especially phenomenal. Appreciate the quick, clear, no “bs” interactions. They knew what I wanted and helped me get it in time following my deployment. Got a new family car when I came back in the perfect time.
Great customer service in both sales and service. The reps are both friendly and efficient.
I have enjoyed working with this dealership. I would recommend them to family and friends.
They were real professional but down to earth. The process was not long. Everyone was amazing. Thank you all.
The crew are always courteous, friendly, and professional. I trust them all with my vehicle and my safety when I drive the car off the lot
You couldn’t have a better crew working for you. They are professional, curious, and reassuring that the car is 100% in great shape when returning it back to you. Thank you
The service was great. Zach at the service desk was very nice and very personable.
It was the best experience ever had at a dealership. Fast and friendly I was overwhelmed thank you so much I will be back
It’s probably one of the worst times in the history of automobiles to purchase one due to cost, inventory and rising interest rates. Larry at Lou Fusz Kia was such a wonderful salesman to work with. We are so pleased with our new Telluride. Lou Fusz and Larry made the entire experience enjoyable for our purchase. We will be back again. Highly recommended.
Great service. Fast access to a new vehicle. Love my new Kia Soul! Thank you
They always do a fantastic job-always. They are always friendly and eager to help.
Great price and incredible communication with the Salesman. I am so pleased with my Sorento!
Service department was great with explaining the issues with my car, scheduling was simple and quick and Brandi was great to work with as well.
Had an amazing experience with Lou Fusz! I was able to text with my salesman Mike Cerva which made the whole process SO easy! Took 5 months for the Telluride to come in (pretty standard for right now) but they kept me informed along the way. On the day of pickup Larry showed us all the cool features and Joe in financing made all the paperwork a breeze! Definitely recommend this dealership!!!
As usual, my recent experience with Lou Fusz Service was a good one. The representatives are professional, courteous, and know their job. I always leave there with confidence that my car is in good shape.
Fast and reliable service. They explained everything that was happening and the wait wasn't long
Everyone is very friendly and professional. They know their business and take care of you. The facility has nice waiting room and amenities . Done in a timely manner
Awesome service as always work was completed in a timely manner. Thank you so very much.
very pleasant and courteous answer ever question I need answered.The car was done in no time and even washed and clean when return to me.Best dealership in the area!
Service staff was very cordial and accommodating. Price for the maintenance service was a bit steep from my experience at other Kia’s and luxury car dealerships.
I have always had a great experience having my car service here. Been using Lou Fusz since moving to St Louis in 2018. As long as I live in the St Louis area I will not go anywhere else. The service team here are all very friendly and 100% there for you.
Very welcoming very courteous and all people were very helpful , the wait time was short and service completed
Everyone made it easy, was in and out. Jared and Jake had everything set up for me ready to go. Sales staff all pitched in for the delivery process.
I am always totally comfortable getting minor and major work done with Lou fusz Kia. Highly recommend
Fast service they are very nice. Will recommend to someone else. Very friendly as well
Service center was able to get me in and out quickly and do a great job
It is always clean, plenty of sitting, and ummm... SODA MACHINE while I wait for my car.. thank you!!!! Always friendly and fast service.
great you have got to be kidding that you about a minimium. I will stop responding to if this continues.
Lou Fusz Kia is the way to go! Curtis was my salesman and he was super patient, polite, and informative the entire 6 month process I waited for my 2022 telluride. He stayed in touch and provided updates along the way. The moment I met him, I felt that I could trust him and he was upfront with everything. The day the car finally arrived, Curtis was helpful as ever explaining all the features and functionality which is something I did not get the first go around when I purchased my 2020 telluride at a different Kia dealership. The financing department was also ...
Service is awesome, it is a clean environment
Everyone was very nice and helpful, and made the experience go smoothly, easier than expected.
Went in to have my Mud Guards installed. Said it would take an hour for the installation. but only took 30 minutes. This includes inside vacuum and complete car wash.
The service was excellent. They also washed and vacuumed my car. When it was done it looked brand new again.
My experience at the Kia dealership was once again excellent. Kevin, my service specialist, insured everything was taken care of and in a timely fashion. I feel secure in knowing that my Kia is well-maintained by the dealership on Lindbergh. If any emergency we’re to occur, I am confident that my Kia dealership would take care of it.
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