Customer Testimonials
Clean facility and always a pleasant interaction with the service department. I was in and out in no time with a freshly washed service vehicle.
Had a great car buying experience that was free from hassle and typical lack of transparency. Their prompt communication with clearly understandable price breakdowns made it an easy decision to choose this dealer.
Excellent customer service. Bent over backwards to make it a great purchase. Appreciate all that was done. Thank you for getting us the remote start to make it great!
There for early morning oil change and tire rotation. As always the service department took care of me in style. Kevin was supervising the early shift and I was in and out in moments and with a washed sparkling clean car. Thanks Kevin for getting all this done professionally and quickly.
The service department worked to ensure i was able to get car in before starting a new job and got me in an out quickly
So helpful & friendly. I loved the fact they washed my car. It was really convenient to communicate with them about my car since they text me during the process. Definitely found my new mechanic. When the time comes I will buy my next vehicle from them & will recommend them.
Larry haywood was amazing to work with. No pressure and very informative. We will definitely return to him when we are ready for another car.
Two weeks ago, I called the service department about something hanging from my leased vehicle. When I brought it in, the person looked at it and said it looked like I maybe hit something. He pushed it up and said don't worry about it. It fell back down and I made an appointment this time. The new person immediately asked when did I get an oil change. He saw that the screws were missing and said they forgot to put back all screws. If the first person could have told me that, I could have saved the $80 for the ...
Super-easy experience. Kris (sales man) helped us and gave us a better price than other Kia dealerships on the exact same model/color/features we were looing for in our Telluride SX. He also got us a better trade-in value than the other dealerships. And we were able to do most of the work over the phone/email. By the time our new car arrived, we basically had everything finished and could just drive up to do the final paperwork and were in and out in an hour. He walked us through the features of our new car and the ...
Excellent customer service!! They didn’t pressure me at all. All my questions were answered. They had exactly what I was looking for.
Loved my experience here at Lou Fusz Kia! The staff was so great very informative, I felt feeling very confident in my purchase! Thank you Larry and joe!
My girlfriend came in there to look for a car that they had on the website but no pictures Larry the sales guy went and picked the car up from somewhere else and brought it over to us just to show us needless to say my girlfriend bought it great people I had a great experience with them
Our experience with Lou Fusz was excellent. Larry Haywood and the on-line staff were great. We were able to get in and out of the dealership promptly when we were at the location.
Ryan Humphrey and Cecil were the best. They made the process very easy. Both were very friendly and informative. I purchased a 2021 Kia Sportage..I will purchase again from Lou Fusz. Than you again.
Overall a nice experience. Salesperson was helpful workout being pushy. Stock was low for the vehicle we were looking for so we did not purchase.
They are always polite and respectful. Waiting is pleasant. Labor is completed in a timely manner.
This is the third car we've bought from Lou Fusz and as always we couldn't be more pleased. Our salesman Larry was first rate. We purchased a 2015 Sorento for my wife some years ago but I was still driving 2007 Sportage and I knew next to nothing about the new tech. Larry was extremely helpful and quite patient in showing and explaining how everything worked. Joe in finance found us a great interest rate and he made signing the paperwork a breeze. I'm not one that parts with money easily but Joe made it almost enjoyable! The price ...
Everything was smooth and easy, and Larry & Joe made the whole process very convenient. They worked to get me a car that fit my needs, and I’m happy with the whole process.
I was extremely happy with the service I received for my 2019 Kia Optima. The Service Coordinator was very friendly and informative. My car was ready for pick-up within the estimated time. I also appreciated that my car was washed when I came to pick it up. I
Kris and Danielle were great to work with! I drove from another state for this vehicle and they made it as streamlined a buying process as I’ve ever experienced. I can’t recommend them highly enough!
I think I have been there three times in the past month for various issues but as always, I receive nothing but the best customer service one could ever expect. I can’t remember what this review was for so I will mention all three people who were very helpful for one or all three visits: Zach, Nicci and Kevin (I hope it was Kevin...can’t be sure because his photo isn’t posted).
Everyone we have worked with has been really friendly and laid back. We never felt pressured to make a decision before we were comfortable. Everyone went above and beyond to make our buying experience enjoyable. Even offing to drive an extra key to our house if we didn’t have time to come in and get it. We have been telling friends and family about how great it has been.
Nicci Pollard in the service department at Lou Fusz Kia in St. Louis is the best, very courteous and helpful every time I go there.
Great service on new cars or servicing existing vehicles.
The staff was courteous and kept me informed of the progress of the service of my car. The waiting area was clean and adhered to Covid guidelines. I’d appreciate more electric outlets.
I've always been able to get the service I need at Lou Fusz. There is no pressure to get recommended services if I'm not ready to do so.
I like businesses that make up for a mistake. We had a little glitch in my repair, but my customer service team was gracious and responsive and by the time I left I was very happy.
Great experience with Dave overall very satisfied just at the moment wasn’t ready to purchase but when I am I’m definitely going back to him help me with all my questions
Experience was good but . Dealer still could have offered some new buyer perks like a free oil change or something, you got full sticker price for the vehicle.
Had a Certified Pre-owned vehicle we were looking for.
Lou Fusz is a trusted St. Louis institution up there w/ the Cardinals, Ted Drewes & the Arch! Nicci Pollard is remarkable @ making you feel welcome & comfortable & I was on my way promptly w/ great work done to my mini van. Justin was the tech that treated my vehicle w/ care. You'd be crazy to take your vehicle anywhere but here!
I got right in with my issue and was out with in 30 minutes
Was in and out in no time! Live the hospitality and quality respect from the service people. Definitely looking forwards to coming back in the near future.
Quick to reach out after submitting an online request for a Telluride. Helpful in explaining the ordering process and made it smooth all the way to delivery. Kris was friendly and helpful in explaining the vehicles features.
Great and friendly
The staff is always super nice when I come for maintence on my car
Kris was awesome to work with! After getting the run around for 6 months at a different dealership, Kris had our new telluride to us in just 1 month! Since getting it he has been nothing but helpful with questions that we have. I would recommend him to anyone!
Awesome awesome awesome service! Highly recommended!!! They went out of there way to assure everything was ready when i arrived since i was driving over 5 hours and needed to get in and out quick so I could drive back home.
My experience at Lou Fusz KIA was outstanding. Staff was extremely friendly. Thanks, Kris Portnoy, for your help in getting me my dream car. I LOVE my Telluride SX!!!
A painless experience buying a new card. Thanks to Larry for magically getting the car we wanted within 1.5 hours!!! Thank you to all!!!
Ryan Humphreys was very considerate and did everything he could to get me back into a vehicle that was what I wanted after losing my very first brand new car (which I also got through lou fusz/Ryan) due to a negligent driver. He was very helpful and if he didn't have the answers to my questions he would find someone who did. He wasn't pushy or insistent. Which is what I was worried about when dealing with a salesperson. This is why I chose to go back the second and hopefully last time for a good while. ...
Very Pleased with the service They are always friendly and the service was fast All my questions get answered. They are always very helpful And explain things
Lou Fusz Kia has the best service department. The staff is very friendly and my car is always ready when promised! I always recommend my friends and family to this service department.
Curtis made the car-buying process simple and straightforward. He worked with us to find the perfect model of Telluride for our needs and we are so pleased with our new car! Thank you!
I called with issue, told to come right in as it may be a safety problem. I Appreciated it. Also needed inspection but service did not have time in that day to repair issues, so I asked for appt next Saturday same time, I called Saturday morning because I had a feeling I didn't have an appt and I didn't want to waste my time or my daughters by arranging transportation to and from shop, so I called and was told by two people that I DID NOT HAVE an appointment. The second service tech said to bring ...
Everyone was very helpful and nice. They made sure you were being taken care of. Within the first few minutes of being there looking at cars i had three people ask if I needed help.
Your staff made it easy! We were actually just going to browse having done some homework ,we got there early and Ryan our salesperson was very helpful
Everyone from the front of the house to the back of the house were friendly and respectful of my time! Highly recommend going to this dealership
Everyone was very helpful listened to our needs for a car. I can't remember the ladies name that helped with finance. She was awesome.
I needed a part. Parts department was courteous and quick to get the part that I needed. They were very helpful.
GREAT SERVICE ALL THE TIME
I was told I could get my GPS updated once a year. But, no and then told me wrong information on how to do it.
Very accommodating with another nail in a tire. Good feedback on potential new vehicle and salesman federal. Still deciding and waiting to drive sore to hybrid
Excellent!!😀 bought my car there.
Great service department. Andy Stumm is very professional and helpful. We came in to buy new tires, and Andy said we didn't need them yet.
The service team is really good at making the customer feel at home and getting the job done. The patience of this team is great. Nicci, is always emotionally-available and willing to be of service no matter what!!!
Nicci is the best! I bought my vehicle about 2 years ago and she is always my go to service advisor. She is friendly and professional.
Old geezers like myself who have endured too many gruff disinterested gorillas behind the auto service counter will be delighted with Nicc. She is interested, friendly, and knows her stuff. Perhaps best of all she's pretty to look at
Everything about the experience was great!!! From customer service to time management etc thank you 😊 all!!! Awesome Awesome Awesome I love my new KIA SELTOS
Great place to pick up cars for our Dealership
All the people in the service department are the best in customer service. I think it was Kevin who worked with me on fixing my air conditioner. I would know for sure if I could see his face. Kevin, can you add your picture to your profile? Kevin was very helpful in solving the issue. It was done quickly. Sometimes too quick because I like hanging out in the waiting area with free WiFi, snacks and coffee. Also shout out to Nicci and Zach who are always super friendly.
I have been having my vehicles serviced at this location (one was purchased there new) for about three years now. I have always received great customer service and would gladly recommend them.
Mike C. Mike W. and everyone were so helpful and friendly. I can no recommend this dealership enough. Great people who really care about getting you in the right car at the right price.
Another great job well done as always got all parts ordered kept me informed of status and got me in and did all work quickly as always.
Michael Feinstein has taken buying a new car to a higher level I have purchase Many new cars over the years and have never been so well treated as my recent purchase
Andy was very kind to us and really addressed our issues. Thanks Andy. We will be taking our Suv back to you guys in the furture.
I had a great salesman Randol and Brian
Good experience overall. Test drove a used vehicle. I liked the vehicle. I was told the price is firm; take it or leave it. I made the purchase.
I love Kris Portnoy and I love my new Forte. Kris and Joe and Josh were all great to work with. This car drives like a dream and I'm thinking I might come back in a few years and upgrade to an even nicer model.
We had such a great experience with Lou Fusz. Danielle, Macey, Mike, and Joe were all great to work with. After a bait and switch at another dealership, we so appreciated their honest approach to selling cars.
I experienced extremely prompt and courteous service as always!!!
Lou Fusz Kia is the best dealer out there. Always a first class experience with sales or service. They never let you down. Nicci is the best in service and Crystal is the go to for sales.
Shelby Warren provided excellent customer service in finding my new Sorrento that met my needs. She was a pleasure to work with and it was one of the best car purchasing experiences we have ever had. Jake Degenhardt also provided excellent service and made the financing experience fast and easy.
Kris was an outstanding salesman he was very helpful and made my experience enjoyable, He had a great personality and put me and my sister at ease, When I told him favorite color was red he took me the car that he knew would change my life. Love the Kia K5-GT line and so does everyone else. Thank you Kris Nicole in Finance was awesome she has a great personality very friendly and welcoming. Love the fact that she is a dog lover and rescues them,
Kris was my sales consultant. When I told him what vehicle I was interested in he explained what would be the best choice for me. He didn't try to sell me something I didn't need or wouldn't need. He was very knowledgeable and helpful an I got a car that I wanted at a price I thought was fair
Our salesman Larry Haywood was great! The whole thing from the minute we walked thru the door until we drove away in our new Sportage was painless and professional. Never brought a car so easily. The finance gentleman was great. This is the second car we brought from Lou Fusz and will recommend them every chance I get!
Staff here are friendly and very helpful. There are drinks and snacks offered to customers while they are waiting. I love the complimentary car wash and vaccum after an oil change.
Got my very first brand new car. They answered all my questions and I left with a car I have high hopes will last me a good long time.
I came in for an oil change I booked online and was greeted by name as soon as I arrived. I appreciated the quick and polite service. I also spoke briefly with one of the salesman about one of the newer model cars and he was very nice and insightful.
Zack at the service department make you feel like family
Both Mikes were outstanding, finance guy made it easy, Joe and both Mike’s thanks for putting up with this old country boy!! Thanks Ernie
Buying a car was a major source of anxiety for me because of my circumstances. Shelby and Jake did a FANTASTIC job, and they put me in a newer car than i expected for LESS per month than I thought I would be paying. They really checked every single box of "fantastic customer service", and if I have the option I will DEFINITELY be coming back!
Always excellent service. I have been using them since 2009 when I bought my first Kia. I also take my second car to them too.
As always, Zack Lentz was professional, courteous, friendly and helpful. The person who drove me to work was nice. I will always recommend Zack in the service department.
I always bring my vehicle to Lou Fusz for service even though there are several dealerships that are closer to me. Great service, I have never been disappointed. They take good care of me.
Curtis did an amazing job and made the process of buying my first Kia seamless. We accomplished as much as possible via phone and email. Much of the work was finished before I even met Curtis in person. We love our Telluride and are very pleased with the professionalism and kindness. Curtis did an awesome job showing us the features, and was prompt in replying to a follow-up question we had with the technology a few days later.
Great place with friendly service. Always go to the dealership for the service needed on my Kia Sorento and will continue to do so in the future.
I do recommend Kia, however charging $50 for a basic oil change is kind of pricy?
Kevin did a great job keeping us informed about our car, we’re able to use a car to get lunch gave us a discount when I asked about one
People a friendly and professional. The problem is the long wait time. I was there for 2hr 15min. Every time I get service my average wait is 2 hours
Always great service and Kia’s warranties are great!
great place and personnel to do business with
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